Archive for the ‘Office’ Category

Adding Shared Folders in 365 Email

August 31, 2018

When sharing out folders for others to access there is one crucial part that is not intuitive and easily missed.  Here are the steps with the non-intuitive part highlighted;

  • Login as the user to webmail.
  • Open Outlook.
  • Right click on the folder to share.
  • Choose Permissions.
  • Click the + symbol to add a user.
  • Choose the permissions you want.
  • Click OK

Here’s the not so intuitive part. You have to do the SAME for the root of the account (or the users name);

  • Right click on the users name (if you don’t see it then click “More” to expand).
  • Choose Permissions.
  • Click the + symbol to add a user.
  • Choose the permissions you want.
  • Click OK.

Now on the end user you will need to add the shared folder.

  • Login to webmail as the end user who wants to gain access to this shared folder above.
  • Open Outlook.
  • Right click on the users name (if you don’t see it then click “More” to expand).
  • Choose “Add Shared Folder”.
  • Type in the users email address that is sharing the folder with this user.
  • Click Add.

That’s it for Webmail… Of course it’s not that simple because we still need to add to Outlook!! Argh.

  • I’m going to assume you’re using Outlook 2016/365
  • Open Outlook.
  • Click on File
  • Click on Account Settings.
  • Click on Account Settings (yes this isn’t a typo)
  • Double Click on the email account under the Email Tab.
  • Click on More Settings.
  • Click the Advanced Tab
  • Click Add
  • Type in the users email address that is sharing the folder with this user.
  • Click OK
  • Click OK
  • Click Next
  • Click Finish.

Hey Presto.


Sharing email folders in 365

March 23, 2018

I’ve had a few issues with this over the years but here’s a few tips to help troubleshoot if you get problems sharing out email folders to other people in the organization.

  • “Permissions can’t be saved for folder X”
    • A quick solution to this is to head over to Outlook! Yes, apparently Outlook is better equipped to add or change permissions than the web portal on Microsoft’s servers.
    • This solution worked for me and weirdly having to use Outlook as my main conduit for permissions changes might seem a little odd but Microsoft are still working on the web portal interface and all the junk that goes along with that.
    • It works the same way, i.e. right click on the folder you want to share and choose Folder Permissions.
  • After adding permissions you still get denied access.
    • After adding users to the folder we want to share, they still aren’t allowed to view it! The problem lays in the root folder (the users name in the folder structure)
    • Right click on the users name > Folder Properties > Add > search for the user you want to give permission > OK. 
    • Change permission level to Reviewer (at a minimum) > OK.
    • ~
    • Now go to the other mailbox and add that shared folder in.
  • To add the shared folder on the end user do one of these options;
    • File > Open & Export > Other User’s Folder > type in the users name or click name and search for them > OK (you have to use the Inbox folder type)
    • The alternative way to add is below;
    • File > Account Settings > Account Settings > Double click on the email account > More Settings > Advanced > Add (from “Open these additional mailboxes”) > Type in the users email address > OK > OK > Next > Finish.


Let me know if the above is confusing and I’ll try to write a better guide.

Office 365 emailing invoices

July 6, 2017

I had a client that wanted this so I looked into it and found the following;

  • Login as an admin
  • Go to Billing
  • Go to Billing notifications
  • Toggle on or off for emailing ALL admins.

Unfortunately at this time there is no way to select which users will get the notifications. It will email ALL admins regardless of their admin role.

Outlook deleted my vCard Signature

June 5, 2017

This drove me crazy!

Outlook would literally delete my vCard files an other files I had in a signature I just created. You know that signame_files folder that goes with the signatures? Yep that folder would have it’s contents deleted except for an image file of the vCard. Not so helpful Microsoft…

You didn’t come here to chit chat so here’s the fix… or at least my work around!

  • Create the signature exactly the way you want it.
  • Add in any image files for text and the vCard.
  • Make sure that all your reply options are set.
  • Close Outlook.
  • Now open %appdata%/Microsoft/Signatures
  • Change the properties for all the .htm, .rtf & .txt files to ONLY allow READ access.
  • For this Right click > Properties > Security (tab) > Advanced > Disable Inheritance > Convert Inherited Permissions… > Double click on the user and remove all permissions except READ.
  • Save and repeat for the folder i.e. if your signature was called “my signature” then you should see a folder called “my signature_files”.
  • Now you can open Outlook and it should have your vCard signature all done.

Can’t edit Programmatic Trust Center

October 25, 2016

If you have a third party  app that interacts with Outlook (such as Encore) and when it requests access you get prompted by Outlook.

For most of the time you can give access either one off or from 1 to 10 minutes at a time but if you need to just drop the prompts (and bear in mind the reason they put this in was for security reasons!) then follow these registry tweaks to allow access WITHOUT prompts.

You’ve been warned re the security so on with the show;

Open the registry  editor and navigate to;


You’ll most likely need to create these entries and change their values to 2 for AutoApprove;
Dword: PromptOOMSend
Value: 2
Dword: PromptOOMAddressBookAccess
value: 2
Dword : PromptOOMAddressInformationAccess
Value: 2
Dword: PromptOOMMeetingTaskRequestResponse
Value: 2
Dword: PromptOOMSaveAs
Value: 2
Dword: PromptOOMFormulaAccess
Value: 2
Dword: PromptSimpleMAPISend
Value: 2
Dword: PromptSimpleMAPINameResolve
Value: 2
Dword: PromptSimpleMAPIOpenMessage
Value : 2

You will won’t be able to edit the options but it won’t prompt you anymore…




Credit :


Office files won’t open from a shared drive but DO if copied locally

February 1, 2016

Weird would be a good word here…

Anyway long story short (as always) it was caused by corruption in the OFFICE profile – location found below.

Just rename the office folder – of course making sure you don’t have any office apps open at the time.

  • Rename %APPDATA%\Local\Microsoft\Office to something like Office.old.

Open Word (or Excel, etc.) by it’s self (not loading a file) and then close the application.

Then go open that pesky network file and it should fix it.


Word 2010 keeps asking to save Normal.dotm

March 18, 2014

This isn’t something I come across everyday so I know I’ll forget it. Also when I look at the advanced options under File and then the Save categories, “Prompt before saving Normal Template” is already unchecked!

Here’s the fix;

  • Click on the File Tab
  • Then Options
  • Add-Ins
  • At the bottom click the COM Add-ins
  • Uncheck the Send to Bluetooth option

Outlook font sizes (2010)

November 26, 2013

So there are two places to do this; The main screen where it shows your inbox etc and then also when composing emails.

To change the first setting do this;

  • Select View > Current View > Customize Current View
  • Click Other Settings….
  • Click on Row Font….
  • Choose the font, style & size.
  • Click OK.

For the second (inside a new email) it’s even easier;

  • Open a new email and look for a magnifying glass in the top right hand side.
  • It’s a Zoom function!
  • Click that and then change the 100% to what ever you want.

Simple. Easy.

Auto CC in Outlook.

May 21, 2013

In Outlook 2010 (but most likely other versions will work the same) open up Rules as NEW rule, not a rule based on an email. To do that;

  • Click on the arrow next to the Rules button on the Home tab.
  • Choose “Manage Rules and Alerts“.
  • Click “New Rule“.
  • Under “Start from a blank rule” choose “Apply rule on messages I send“.
  • Click Next.
  • Click Next. (and Yes I know it will apply to every message, sheesh)
  • Check the box for CC the message to people or public group.
  • In the Step 2 box click on the people or public group link.
  • In the “To – >” field just type in your email address or choose from your address book.

Turn off Autodiscover for Outlook

April 22, 2013

Moved a client from an onsite Exchange server to a cloud based Exchange server ( Office 365 ) and had the constant problem of Outlook ignoring what I had set as the server address and instead looking for the Local Exchange server.
In the end the good folks at Office365 pointed me toward a registry hack to stop Outlook from ignoring what I had set… thanks MS…

Open regedit and go here (where nn is the version you have);

  • HKEY_CURRENT_USER\Software\Microsoft\Office\nn \Outlook\AutoDiscover

Then create a DWORD called ExcludeScpLookup and give it the value of 1.

Yes, you’re right, if you give it a value of 0 it turns it off again. Great if you’re in the midst of going back and forth to grab data/settings/etc.