Archive for the ‘Software’ Category

Encore E5Client.config

April 16, 2018

So we had a client that uses Encore which is a CRM made by a company called Cluen.

Anyway sometimes when you install this as a user and that user doesn’t have admin permissions the config file becomes read only to you.

The way around this is to add the details for the server and database name and then open and save the config file as a different name. i.e. E5Client.config.new

Open a command prompt as an admin (run as) and then go to the location of the E5 file. This is normally in C:\ProgramData\Cluen\

Rename the old file and rename the new file. Simple as that ūüôā

Advertisements

Sharing email folders in 365

March 23, 2018

I’ve had a few issues with this over the years but here’s a few tips to help troubleshoot if you get problems sharing out email folders to other people in the organization.

  • “Permissions can’t be saved for folder X”
    • A quick solution to this is to head over to Outlook! Yes, apparently Outlook is better equipped to add or change permissions than the web portal on Microsoft’s servers.
    • This solution worked for me and weirdly having to use Outlook as my main conduit for permissions changes might seem a little odd but Microsoft are still working on the web portal interface and all the junk that goes along with that.
    • It works the same way, i.e. right click on the folder you want to share and choose Folder Permissions.
  • After adding permissions you still get denied access.
    • After adding users to the folder we want to share, they still aren’t allowed to view it! The problem lays in the root folder (the users name in the folder structure)
    • Right click on the users name > Folder Properties > Add > search for the user you want to give permission > OK.¬†
    • Change permission level to Reviewer (at a minimum) > OK.
    • ~
    • Now go to the other mailbox and add that shared folder in.
  • To add the shared folder on the end user do one of these options;
    • File > Open & Export > Other User’s Folder > type in the users name or click name and search for them > OK (you have to use the Inbox folder type)
    • The alternative way to add is below;
    • File > Account Settings > Account Settings > Double click on the email account > More Settings > Advanced > Add (from “Open these additional mailboxes”) > Type in the users email address > OK > OK > Next > Finish.

 

Let me know if the above is confusing and I’ll try to write a better guide.

Bitlocker Encryption without TPM

January 18, 2018

This happens with older computers that don’t have a built in chip but you can bypass the requirement with a GPEDIT change.

Start > Run > gpedit.msc

Goto;

  • Local Computer Policy
    • Computer Configuration
      • Administrative¬†Templates
        • Windows Components
          • Bitlocker Drive Encryption
            • Operating System Drives

Double click on the entry Require additional authentication at startup and enable the rule. It will give you some other options in there if you want to fine tune but just enabling this will allow you to start the process of encrypting the whole disk.

Now go back to Control Panel > Bitlocker Drive Encryption (or right click the hard drive) and start the process for the option of Boot password or USB key.

Can’t edit Programmatic Trust Center

October 25, 2016

If you have a third party  app that interacts with Outlook (such as Encore) and when it requests access you get prompted by Outlook.

For most of the time you can give access either one off or from 1 to 10 minutes at a time but if you need to just drop the prompts (and bear in mind the reason they put this in was for security reasons!) then follow these registry tweaks to allow access WITHOUT prompts.

You’ve been warned re the security so on with the show;

Open the registry  editor and navigate to;

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\XX.X\Outlook\Security

You’ll most likely need to create these entries and change their values to 2 for AutoApprove;
Dword: PromptOOMSend
Value: 2
Dword: PromptOOMAddressBookAccess
value: 2
Dword : PromptOOMAddressInformationAccess
Value: 2
Dword: PromptOOMMeetingTaskRequestResponse
Value: 2
Dword: PromptOOMSaveAs
Value: 2
Dword: PromptOOMFormulaAccess
Value: 2
Dword: PromptSimpleMAPISend
Value: 2
Dword: PromptSimpleMAPINameResolve
Value: 2
Dword: PromptSimpleMAPIOpenMessage
Value : 2

You will won’t be able to edit the options but it won’t prompt you anymore…

 

 

 

Credit :

HARVEYY [https://social.technet.microsoft.com/profile/harveyy%20-%20msft/?ws=usercard-mini]

https://social.technet.microsoft.com/Forums/office/en-US/e2c89fec-beb3-4224-a6cb-112704406907/cannot-change-programmatic-access-security?forum=outlook

Office files won’t open from a shared drive but DO if copied locally

February 1, 2016

Weird would be a good word here…

Anyway long story short (as always) it was caused by corruption in the OFFICE profile – location found below.

Just rename the office folder – of course making sure you don’t have any office apps open at the time.

  • Rename %APPDATA%\Local\Microsoft\Office to something like Office.old.

Open Word (or Excel, etc.) by it’s self (not loading a file) and then close the application.

Then go open that pesky network file and it should fix it.

 

Symantec Endpoint DB /Log file out of control?

January 29, 2015

So I had a log file that was 98GB.
I found a forum post from Symantec giving a download for a file that would compress the db/log but in order to run that app you had to have lots of space on your drive!
So what happens if I ‘m running out of space and I need more? Tough, you can’t set a different cache folder that the compression tool works with. Wonderful.

Instead, just run through the process of backing up the DB. There is a DB backup app under tools in the Symantec programs location. What does that do? Well for starters is just clears the log file… Oh yeah.

Or you can do this;

  • Stop the Symantec Services.
  • Go to C:\Program Files\Symantec\Symantec Protection Center\db and delete (or if you have space then copy this off somewhere or zip it) the sem5.log.
  • Start the Symantec Services.

Simple fix I thought.

Microsoft LLDP woes

December 22, 2014

One of the stranger problems I have come across.
When I boot up the PC neither Wifi nor Ethernet work. they connect ok but have no IP address.
I ruled out Hardware issues as well as router/DHCP issues so it comes down to Windows and more narrowly to Microsoft LLDP protocol driver.
When I enabled this and disabled it the NIC came back to life. Weird huh? If I reboot the problem comes back…
Anyway as a short term fix I created a script to fix this issue;

Echo off
cd \it\nvspbind
nvspbind “Ethernet” /e ms_lldp
Echo Recalibrating…
ping -n 5 -w 1000 127.0.0.1 > nul
nvspbind “Ethernet” /d ms_lldp

Now you will need to download NVSPBIND from Microsoft to do this but it’s worth it and I can confirm it does work.

Download it here; https://gallery.technet.microsoft.com/Hyper-V-Network-VSP-Bind-cf937850

When you download it, it will give you all the arguments you can add.

My example above is on a network device called Ethernet and I put a little “wait” command in there (which is the ping!) then disabled it again. Also I downloaded NVSPBIND to a folder called c:\IT\NVSPBIND.
This worked like a charm for me.

Windows Error Reporting (aka Space hog)

June 24, 2014

I had a server with critically low space on the OS partition. During my investigation into what was taking it all I can across Windows Error Reporting, or WER for short.
Located here;
C:\ProgramData\Microsoft\WER\ReportQueue
I found I had gigabytes of data there, and this is in essence for Microsoft’s benefit. They sign you up by default.
So not only can you delete anything under that folder but you can also turn it off;
Open Server Manager and scroll right to the bottom under Resources and Support. Right there, is an entry “Report issues to Microsoft and get solutions… blah blah”. Well turn that puppy off and it will no longer build up tons of data on your OS partition.

Install OSX media to a flash disk or other device.

April 4, 2014

Had a friend of an old colleague drop his mac and damage the HD. I managed to recover most of the data using Spinrite but of course needed to get a new drive in there.

I downloaded Mavericks from the app store on my mac and then plugged in a spare drive and started down the road of installing mavericks on that drive. Well it then said, Oh yeah I’m going to reboot your mac and start installing Mavericks to that drive. My initial thought was, woa woa woa, hold on there. Why do you need to do that when it’s an external drive and I’m not going to take the risk it’s going to mess with my current drive on my machine!

So I found a command line that does it for you ūüôā Here’s the link I found –¬†http://osxdaily.com/2013/10/23/create-os-x-mavericks-install-drive/

and here’s the script; (make sure you change¬†/Volumes/untitled to the correct name of the drive you want to install to)

sudo /Applications/Install\ OS\ X\ Mavericks.app/Contents/Resources/createinstallmedia –volume /Volumes/untitled –applicationpath /Applications/Install\ OS\ X\ Mavericks.app –nointeraction